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Terms & Conditions

Please read the following terms and conditions carefully before proceeding with any transaction. If you do not agree to the terms and conditions listed below you may not use this website for any purpose.
It is one of the terms and conditions of any user accessing and reading the Coolcricket website that Coolcricket provides the information and material published on the website on the grounds that it disclaims all warranties in respect of the same information and material, either express or implied. This has no bearing on your statutory rights as a consumer.

How much does delivery cost to UK?

Delivery costs within the UK are charged according to the product category being purchased. Orders of over £175 are entitled to free shipping. For deliveries outside of the UK coolcricket will provide an at cost quote for such deliveries

When will I receive my goods ?

Most of the protective equipment and accessories shown on our website are in stock, and so goods are dispatched within 3 working days. This means that normally your goods should be with you within 7 days. (please allow us this time to dispatch your order) This time may vary during the peak ordering season March - September, Christmas.

All bats are hand made and each bat is bespoke for your order. Whilst coolcricket maintains a stock of bats, it is possible that your design specifications require a bat to be manufactured specifically for your order. Please allow up to 28 days for delivery in this event. Coolcricket will advise of an expected delivery date on receipt of order.

If your goods are temporarily out of stock you will be notified accordingly. Some orders may take up to 14 working days.  If your delivery is outside of the above dates you can email us for more up-to-date info.

International Orders please allow up to 30 days for delivery.

 
Your satisfaction with our product is guaranteed. If for any reason you are not satisfied with your purchase, just return it within 7 days of receipt of shipment. Any item returned must be in a satisfactory condition.  A full refund will be applied to your original purchase credit card for the price of the item(s) returned that meet these conditions.    Please note that we only accept returns if the goods are returned to us in satisfactory condition, we have the right to reject any defective items.

If you are returning items due to error on our part we will be happy to refund the delivery charges incurred by you in sending the item back to us. Otherwise you will be responsible for those charges incurred you will also be liable for  costs for any other services provided to you in connection with your purchase, for example "knocking in" and any delivery costs incurred by us.
 
For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

A Note About Damaged/Cracked Bats

A very small percentage of bats sold are liable to crack under the massive stresses which take place when the ball hits the willow.  This is why it is very important that you should take care when playing with your bat for the first time, you MUST ensure you have knocked in your bat, especially on the sides and on the bottom.  Even if a bat is described as ready-to-play or factory knocked-in you should take care when using it in its infancy....(It is usual for a cricket bat to have many minor cracks in the face.)
Unfortunately we do receive bats back from customers who have mis-treated their bat, and if the manufacturer recognises this, they will return the bat to the customer untouched.  If a bat is returned to us and the manufacturer agrees there is a fault with the bat, they will then either fix or replace the damaged bat. Returns can take up to 4 weeks to repair or replace.  
If you do feel your bat has cracked or split and that there is a flaw with the willow, please return it to the coolcricket address with a note explaining what happened.  If the bat is over 12 months old, you will have little or no case for replacement.

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